At 786wen, we take your privacy seriously. This policy explains exactly what personal information we collect, why we collect it, how we use it, and the choices you have. We keep things straightforward — no legal jargon that leaves you more confused than when you started.
Your personal information is never sold to third parties. It is used only to operate your account, process payments, and improve your platform experience — nothing else.
All personal data and payment details are stored with industry-standard encryption. Your CNIC details, payment method information, and account credentials are protected at rest and in transit.
You have the right to access, correct, and in certain cases request deletion of your personal data. Contact our support team at any time to exercise these rights — we respond promptly.
786wen does not store full payment card numbers or JazzCash/Easypaisa PIN details. Payment processing is handled through secure, certified channels that meet current security standards.
Every category of data we collect has a specific, stated purpose. We do not collect data speculatively or maintain information beyond the period necessary for its stated use.
Marketing communications from 786wen are always opt-in. If you receive any promotional messages and no longer want them, you can unsubscribe directly from your account settings at any time.
This Privacy Policy applies to all users of the 786wen platform — whether you access it through the website or the mobile app. It describes how we collect, store, use, and where applicable share the personal information you provide when you register an account, make a deposit, place a bet, or interact with any part of the 786wen service.
By creating an account with 786wen, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way we handle your data, please do not register or continue using the platform. You can contact our support team to close your account at any time.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, which together form the full agreement between you and 786wen.
We are the data controller for the personal information you provide to us. Any references to "786wen", "we", "us" or "our" in this document refer to the platform and its operating entity. References to "you", "your" or "player" refer to any registered or prospective user of the platform.
We collect personal information in several ways — directly from you when you register or interact with the platform, automatically through your use of the service, and in some cases from third-party sources as part of identity verification.
As part of the Know Your Customer (KYC) process, we may receive verification data from identity verification services. This is used solely to confirm that the information you provided at registration matches official records and to prevent fraud and underage gambling.
We only request information that is genuinely necessary. You will never be asked for your 786wen password by any member of our team — this is always a sign of a phishing attempt.
Every piece of data we collect has a defined purpose. The table below outlines the primary uses:
| Data Category | Purpose |
|---|---|
| Name, DOB, CNIC | Account registration, age verification, identity verification (KYC) |
| Email & Phone | Account communications, security alerts, support responses |
| Payment Details | Processing deposits and withdrawals, fraud prevention |
| Betting & Game Activity | Account management, responsible gaming monitoring, dispute resolution |
| Device & IP Data | Security monitoring, fraud detection, multi-account prevention |
| Session & Navigation Data | Platform performance improvement, feature development |
Beyond the operational uses described above, 786wen may use aggregated, anonymised data — where no individual player can be identified — for internal analytics and product development purposes. This type of analysis helps us understand which features are most used, where the platform can be improved, and how to better serve Pakistani players across different devices and connection types.
If you have opted in to marketing communications, we may send you information about promotions, new game releases, PSL betting offers, and other platform updates. You can withdraw your consent at any time through your account settings. Withdrawing marketing consent does not affect the processing of data required for your account to function.
786wen does not sell, rent, or trade your personal data to any third party. There are specific, limited circumstances in which data may be shared with outside parties, and each of these is described below.
We work with carefully selected third-party service providers who assist in operating the platform. This includes payment processors (such as the technical infrastructure behind JazzCash, Easypaisa, and Raast integrations), identity verification services, game software providers, and cloud hosting infrastructure. These providers process your data only on our instructions and are contractually required to maintain appropriate security standards.
We may disclose personal data where required to do so by law or in response to a valid request from law enforcement or regulatory authorities. We review all such requests carefully and share only the minimum data necessary to comply.
In the event of a merger, acquisition, or transfer of business assets, player data may be transferred as part of the transaction. In such circumstances, you will be notified in advance and any new controller of your data will be required to maintain the same privacy standards described in this policy.
Important: 786wen does not share your data with advertisers or data brokers. Any data shared with third parties is strictly limited to what is necessary for operational purposes and subject to written data processing agreements.
Payment security is treated with the highest level of care at 786wen. We do not store full payment card numbers on our servers. Card details entered during the deposit process are handled directly by certified payment processing partners whose systems are built to current security standards.
For mobile wallet payments — JazzCash, Easypaisa, Raast — we store the account identifiers (phone number or wallet ID) associated with your registered payment method for the purpose of processing future withdrawals to the same account. PIN numbers and authentication codes for these services are never stored or visible to 786wen systems.
Bank account details provided for bank transfer withdrawals are stored securely, encrypted, and accessible only to the payment processing team for the purpose of processing your withdrawal request. We do not use stored bank details for any purpose other than sending funds you have requested.
Records of all deposits, withdrawals, and bonuses are retained for the lifetime of your account and for a period after account closure, as required for financial compliance and dispute resolution. These records include amounts, timestamps, payment methods, and transaction status. They do not include sensitive authentication details.
786wen uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to gather analytics data about how the platform is used. Below is a summary of the categories of cookies we use.
These cookies are required for the platform to work. They manage your login session, remember your language preference, and maintain the state of games in progress. You cannot opt out of essential cookies without losing core platform functionality.
We use analytics tools to understand how players navigate the platform — which pages are most visited, how long sessions last, and where users encounter difficulties. This data is anonymised and used purely for platform improvement. You can decline analytics cookies through your browser settings without affecting your ability to use 786wen.
These remember settings you have configured, such as preferred payment methods or game filter preferences, so you do not have to set them each time you visit. They expire at the end of a defined period or when cleared from your browser.
You can manage cookie preferences in your browser settings at any time. Clearing cookies will log you out of your current session and reset any stored preferences.
We retain your personal data for as long as your account is active and for a period following account closure as required by our legal and operational obligations. The specific retention period depends on the category of data:
Once the applicable retention period has expired, data is securely deleted or anonymised. Anonymised data — where you can no longer be identified — may be retained for statistical purposes beyond these periods.
786wen employs a range of technical and organisational measures to protect the personal data we hold. These include:
Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that could affect your rights, we will notify you as required by applicable guidelines and take immediate steps to contain and investigate the incident.
Your account security is a shared responsibility. Use a unique, strong password for 786wen. Never share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately.
As a 786wen player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your registered account details.
You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of receiving a verified request.
If any of the information we hold about you is inaccurate or out of date, you have the right to request correction. Some data — such as CNIC details — may require re-verification before changes can be applied.
You may request that we delete your personal data. This right applies in certain circumstances, but note that we may be required to retain some data for legal and financial compliance purposes even after a deletion request. In such cases, we will explain what we are legally required to keep and for how long.
In certain circumstances, you may request that we limit how we use your data — for example, while a correction request is being reviewed. During any such restriction, we will not use your data for purposes beyond maintaining your account.
If you have consented to marketing communications, you can withdraw that consent at any time through your account settings or by contacting support. This will not affect communications that are necessary for your account — such as security alerts, transaction confirmations, or support responses.
To exercise any of your data rights, contact us at [email protected] with the subject line "Data Rights Request". Include your registered account username and a clear description of your request. We aim to respond within 30 days.
786wen is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the platform.
Where we discover that an account has been registered by a minor — whether through KYC verification, parental notification, or other means — we will immediately close the account, void any activity, and delete the associated personal data in accordance with this policy. Any deposits made by underage players will be returned to the original payment method.
If you are a parent or guardian and believe that a minor in your care may have registered with 786wen, please contact our support team immediately. We take such reports seriously and will investigate and respond promptly.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The date at the top of this page shows when the policy was last revised.
Where changes are significant, we will notify registered players through the platform or by email to your registered address. Minor updates — such as clarifications to existing practices — may be made without individual notification but will always be reflected in the updated version of this page.
Continued use of the 786wen platform after any updates to this policy constitutes your acceptance of the revised version. We encourage you to review this page periodically, particularly after receiving any notification of changes.
If you have any questions about this Privacy Policy, about how 786wen handles your personal data, or if you wish to exercise any of the rights described in Section 9, please get in touch. Our team is available 24 hours a day, seven days a week.
Live Chat — available through the platform, fastest response for urgent queries.
Email: [email protected] — for data rights requests, please include "Privacy Request" in the subject line.
We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days. Complex requests — such as full data access exports — may take the full 30 days but we will keep you updated throughout the process.