Frequently Asked Questions –
786wen Pakistan

Registration is completely free and there are no monthly or annual account fees. You only spend money when you choose to make a deposit. There is no obligation to deposit immediately after creating your account.

Go to the Login page and click "Forgot password?". Enter your registered mobile number or email address and a reset code will be sent to you. Enter the code, choose a new password, and you are back in. If the code expires before you use it, simply request another. If you have lost access to your registered contact details, contact live support for assistance.

A copy of your CNIC (Computerised National Identity Card) is the primary document required. Depending on your payment method, you may also be asked to confirm ownership of your payment account. KYC is required before withdrawal requests are processed. Most accounts are verified within 24 hours of document submission.

No. Each person is permitted to hold one active account. Creating multiple accounts — for any reason, including attempting to claim bonuses more than once — is a breach of the Terms and Conditions. All duplicate accounts will be closed. If you have accidentally created a second account, contact support to resolve it before it becomes an issue.

786wen supports JazzCash, Easypaisa, Raast, bank transfer, Visa, Mastercard, and supported mobile wallets. All deposits are processed in PKR — there are no currency conversion charges. Visit the Deposit page for the full list and minimum deposit amounts per method.

JazzCash and Easypaisa deposits typically reflect within seconds. Raast and bank transfers can take a few minutes to a few hours depending on your bank. Card deposits are usually processed instantly. If your deposit has not appeared within the expected timeframe, contact live support with your transaction reference number.

First, wait a few minutes and refresh your account — some transfers have a short processing delay. If your balance still has not updated after 30 minutes, contact the 24/7 live support team with your payment transaction ID or screenshot. Do not attempt to make another deposit for the same amount until the first one is resolved.

786wen does not charge fees on deposits. However, your payment provider — JazzCash, Easypaisa, your bank, or card issuer — may apply their own transaction charges. These are outside of 786wen's control. Check your payment provider's fee structure if you are unsure.

Log in to your account and go to the Withdrawal page. Select your preferred payment method, enter the amount in PKR, and confirm. Withdrawals are sent to the same payment method used for your most recent deposit where possible. Your account must be KYC-verified before a withdrawal request can be processed.

Processing times depend on the payment method. JazzCash and Easypaisa withdrawals are usually processed within a few hours. Bank transfers typically take one to three business days. The Withdrawal page lists expected processing times for each method. Delays beyond the stated window should be flagged to support with your withdrawal reference number.

Common reasons for delays include pending KYC verification, an active wagering requirement on a bonus balance, or a routine security review on larger amounts. If none of these apply and your withdrawal has exceeded the standard processing time, contact live support with your withdrawal ID and they will investigate.

The welcome bonus is applied automatically to your first deposit — no bonus code required. Once your first deposit is confirmed, the bonus is credited to your bonus balance and you can see it in your account dashboard alongside the wagering requirement progress.

A wagering requirement means you need to wager the bonus amount a certain number of times before it can be withdrawn as real money. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place PKR 30,000 in bets using the bonus balance before it converts to withdrawable funds. Your account dashboard shows your current wagering progress in real time.

Yes. All bonuses have an expiry date, which is shown in your account dashboard alongside the wagering requirement. If the wagering requirement is not met before expiry, the bonus and any associated winnings are forfeited. Always check the expiry date when you receive a bonus and plan your sessions accordingly.

786wen has over 5,000 games including video slots, classic slots, live casino tables (baccarat, roulette, blackjack), and card games. New titles are added regularly. The full library is accessible from the Slots page and the main game lobby after you log in.

RTP stands for Return to Player — it is the theoretical percentage of wagered money a slot returns to players over a large number of spins. For example, a 96% RTP means the house keeps 4% on average over time. Each game's RTP is listed in its information panel — tap or click the "i" or "info" button on the game tile before you launch it.

Yes. All games are accessible through the mobile browser. For a better experience, download the 786wen App which is optimised for Android and offers the full game library with smoother performance. Your account, balance, and history are synced between the app and the website automatically.

Yes. PSL, T20 internationals, domestic cricket, and major international tournaments are all available in the Sports section. Live in-play betting is available during matches for most events. Head to Sports to see current markets and upcoming fixtures.

If a match is officially abandoned without a result being declared, most bets are voided and stakes are returned to your account as real-money balance. In cases where a Duckworth-Lewis-Stern result has been declared, bets are settled on that result. Specific market rules vary — check the individual market's terms in the Sports section for precise rules on each event type.

Yes. In addition to cricket, the Sports section covers football leagues and international matches, as well as Esports titles. The available markets and competitions are listed in the Sports lobby. Availability may vary by season and event schedule.

Use a strong, unique password that you do not use on other platforms. Never share your login credentials with anyone — 786wen support will never ask for your password. Enable transaction notifications so you are alerted to every deposit and withdrawal immediately. If you log in on a shared device, always log out when you are done and do not save your password in the browser.

Change your password immediately through Account Settings. Then go to the security section and log out all active sessions — this terminates access on every device currently signed in. Contact the live support team right away to flag the incident. They can review recent account activity and take additional steps to secure your account if needed.

All data transmitted between your device and 786wen is encrypted using TLS. Personal and payment data is stored securely and handled in accordance with the Privacy Policy. 786wen does not sell or share personal data with third parties outside of what is described in that policy.

Log in and go to Account Settings. Under Responsible Gaming, select Deposit Limits and choose daily, weekly, or monthly. Enter your preferred PKR amount and confirm. Limits take effect immediately. Reducing a limit is instant; increasing a limit has a 24-hour waiting period before it activates. Full details are on the Responsible Gaming page.

A cool-off period is a short break from gaming where your account is temporarily suspended, from 24 hours up to 42 days. You cannot log in, deposit, or bet during a cool-off period. To activate one, go to Account Settings and select Responsible Gaming, then Cool-Off Period. It takes effect immediately. For longer breaks, consider self-exclusion — explained on the Responsible Gaming page.

No. 786wen is strictly an 18+ platform. Age verification is part of the registration process and accounts found to be held by minors are closed immediately with deposited funds returned. If you believe a minor has registered, contact support immediately.